Appointment Tips — What To Expect & How To Prepare For Your Appointment
When you’ve never had a service done before or you’re working with a company you’ve never worked with before, it’s nice to know what to expect. That’s why we put together these appointment tips to help you prepare for your appointment.
When To Schedule
When you need non-emergency chimney and venting services — things like routine cleanings and inspections, chimney masonry repair, and dryer vent cleanings — the best time to schedule is in the spring and summer. The weather is nicer, and we’re able to quickly tackle a job for you before the hectic holiday season.
Plus, when you take care of these things while it’s still warm outside, you’ll be able to enjoy your fireplace or stove as soon as the temps drop, without waiting for the OK from your chimney company.
Keep in mind that if you have an emergency, you should treat it as such and call the fire department immediately. If you have pressing issues that aren’t emergencies but need to be addressed ASAP — like a chimney leak or smoke problem — let us know when you call so we can get out to you as quickly as possible.
Reminders & Confirmations
We know life gets crazy, which is why we send out annual service reminders letting you know it’s time to schedule, and call to confirm your appointment 24 hours in advance. So don’t worry about forgetting the important stuff!
Getting Ready For Your Appointment
The day before your appointment, discontinue use of your fireplace or stove. The reason we ask you do this is that we need the appliance we’re working on to be completely cool when we get to the home, for our safety. We also ask that you remove any ash that may be in the firebox.
Just a reminder: Ashes should be put in metal containers only and kept away from combustibles.
The day of your appointment, clear away the 5-6 ft area around the fireplace to allow room for our equipment. We also ask that you remove any fragile items from the area.
Want to watch us work? Feel free! We love what we do and we love educating our customers.