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Looking for Gas Fireplace Service & Repair Near Knoxville? Leave It to Ashbusters Chimney Service

Gas logs and gas fireplaces are perks of modern day life that allow us to enjoy the warmth and ambiance of a fire – just with barely any effort whatsoever. 

But one misconception is that gas appliances are maintenance-free. Low-maintenance, sure, but no appliance is considered maintenance-free. You’ll still need to invest in an annual inspection and some light cleaning and repairs from time to time.

The good news is that Ashbusters Chimney Service of Knoxville has the experience and professionalism needed to make gas appliance service simple and stress-free for you. We’re certified by the Chimney Safety Institute of America (CSIA) and we know gas fireplaces, stoves, inserts, and log sets like the backs of our hands. I guess that’s what happens after more than 30 years of experience in this industry!

As certified professionals with knowledge of all fire codes and standards (including clearance from combustible standards), we’ll make sure everything is installed properly and working as it should be. Let’s get started – call or book online with us today.

Gas fireplace technician testing-He is wearing a black shirt with red stripes and has a tatoo on his arm-also has a beard

What’s Included In A Gas Fireplace Inspection?

Every repair starts with a thorough gas fireplace inspection. Not only are inspections important in helping us figure out the root cause of any issue or malfunction, but they also provide a comprehensive understanding of the fireplace’s overall condition. Not to mention, they offer the assurance that your home will be safe and warm all winter long.

This is why gas fireplace inspections are recommended to take place at least once a year. 

Every gas appliance inspection will include a cleaning and inspection of all components, including:

  • Test pilot igniter
  • Clean and adjust the unit’s burner settings
  • Clean front and back of glass on unit
  • Check seals for safety and proper fit
  • Clean heat exchange
  • Adjust gas valve pressure
  • Clean fireplace and burners
  • Adjust pilot light
  • Check for carbon monoxide leaks within unit
  • Clean thermocouple and thermopile point of contact
  • Clean and reposition fireplace logs
  • Inspect venting to ensure good condition and proper draft

On top of the many necessary components, we’ll also check for proper installation, proper clearances, and proper connections, all to make sure your gas fireplace complies with all relevant building codes and safety standards. We’ll also make sure there are no obstructions or other issues that could prevent your gas appliance from working or venting properly.

If we find any existing issues requiring repairs, you can count on our experienced and knowledgeable gas appliance technicians to take care of it quickly and efficiently, using the latest industry best practices.

What Does Our Gas Fireplace Repair Services Include?

Our team can handle a host of gas appliance needs and repairs, including these:

  • Pilot light repairs
  • Gasket repairs
  • Log installations
  • Fireplace conversions
  • Glass cleaning
  • Valve repairs
  • Burner repairs

Long story short – if you’re finding yourself in need of a trusted and reliable company to address your gas appliance concerns, look no further than Ashbusters Chimney Service of Knoxville. Contact us today at 865-448-4815 or book an appointment on our website, and experience the peace of mind that comes with our expertise and dedication to quality service.

Understanding Gas Fireplaces

There are three types of gas fireplaces. Each has its own unique features and maintenance requirements, making it important for you to understand the specific needs of each type of gas fireplace available. Let’s take a look.

  • Vented Gas Logs: Also referred to as natural vent fireplaces, these appliances use a single exhaust pipe that draws air from the room, into the combustion chamber, and up through the chimney or vent pipe. The pipe must be installed to vent above the roof, if no current chimney is already in place. For this reason, it is one of the most expensive options to have installed.
  • Direct Vent: This type of fireplace utilizes a sealed combustion system to draw in fresh outside air while simultaneously exhausting harmful byproduct and combustion gases directly to the outside of your home. Since the front of the firebox is completely sealed off from the interior of your home and the combustion fumes can’t enter your home, this option is considered the safest and most efficient.
  • Vent-Free: Unlike direct vent, a vent-free fireplace doesn’t need a chimney or exhaust vent to function. Because of this, most of the heat stays in your home, rather than escaping outside the venting system. The best part about a vent-free fireplace is they can be installed in just about any room.

Regardless of the type of gas fireplace you have, regular maintenance will not only enhance your fireplace experience, but also contribute to the appliance’s long-term functionality and reliability.

Can I Use a Gas Fireplace During a Power Outage?

Winters in Knoxville, TN are unpredictable. Some years, we get lucky with mild temperatures and weather conditions, while other years, we experience heavy wind, ice, and power outages that last anywhere from a few hours to several days. 

When it comes to preparing for winter, it’s not only important to remember to put new tires on your car or to buy extra batteries for your flashlights, but also to ensure your home is ready to withstand the cold – especially when your only option is your gas fireplace.

So, can your gas fireplace be a reliable source in heating your home when there is no power? 

Well, it depends on the type of gas fireplace you have. Direct vent and natural vent fireplaces typically have electronic ignition systems that require electricity. Luckily, some older models have a standing pilot light that can be manually lit during a power outage. That said, the heat output may be limited since the fireplace is unable to use fans or blowers…but something is better than nothing! 

With a vent-free fireplace, you have a very dependable source of heat during power outages. That’s because these fireplaces do not rely on electricity for operation, but rather the combustion of gases to efficiently heat your home. So, when adverse weather conditions strike, you’ll remain comfortably warm and unaffected – as well as have a backup light source.

What To Do When a Gas Fireplace Won’t Light

It is no surprise that our busiest season starts as the leaves undergo their transformation in the fall. When nighttime temperatures start to drop, homeowners begin to rely more heavily on their heating appliances.

So, let’s say one night, instead of turning on the furnace, you opt to turn on the gas fireplace. Upon doing so, you discover it won’t light at all. If only you had scheduled your yearly gas fireplace inspection and cleaning with us!

But don’t fret just yet. Here are a few things we recommend you check:

Gas Fireplace Scrub
  • Check Your Gas Supply: It might seem like a rather obvious step, but sometimes the simplest issues can be overlooked. Make sure that the gas supply to your fireplace is turned on because even the slightest turn of the valve can accidentally disrupt the flow of gas, preventing your fireplace from lighting.
  • Inspect the Pilot Light: If your gas fireplace has a pilot light, check to see if it’s lit. If not, follow the manufacturer’s instructions to relight it. Typically, this process involves turning the gas control knob to the “pilot” position, while simultaneously pressing and holding it down. Then, using a fireplace lighter or built-in igniter, carefully ignite the pilot flame.
  • Confirm Safety Features: Some gas fireplaces have safety switches or sensors that may prevent you from lighting the fireplace. If you believe this is the case, it’s best to have one of our certified technicians come take a look.
  • Inspect Important Components: If you’re extremely familiar with your gas fireplace and have experience in fireplace maintenance, you can further troubleshoot by inspecting components like the thermocouple, thermopile, burner, and ignition system. Because spiders are attracted to natural gas, it is common for nests and webs to create obstructions in these areas. Carefully clear any debris from these areas and ensure all parts are clean and in proper working order.
  • Confirm Proper Ventilation: A blocked vent can affect the fireplace’s ability to light so always make sure the ventilation system, including the flue or chimney, is clear of any blockages.
  • Do a Battery Check: Another simple, yet important, task is to replace the batteries in your battery-powered ignition system or remote control. No use calling a technician to your home, when a quick trip to the convenience store will get you where you need to be!
  • Seek Professional Help: If you have gone through all of these troubleshooting steps and still can’t get your gas fireplace to light – or suspect there is a more complex issue that requires professional attention – contact Ashbusters Chimney Service of Knoxville. Attempting to resolve a complicated issue on your own, especially one that involves working around gas, can be dangerous. Rely on us to provide a thorough inspection to ensure the safe and efficient operation of your gas fireplace.

What Are the Benefits of Hiring a Certified Technician for Gas Fireplace Servicing & Repair?

Everyone loves a good DIY project. Especially one that helps you save money. However, when it comes to working around gas, it’s better to leave these kinds of projects to those who have the proper training and expertise – like the certified technicians at Ashbusters Chimney Service of Knoxville. Here’s why:

  • Safety: Remember that potentially hazardous natural gas and propane thing we just talked about? A certified chimney technician will take all the necessary precautions to ensure your gas fireplace is handled properly and that there are no leaks or other safety issues.
  • Compliance With Regulations: Because of the extensive training a chimney technician has to undergo, they are knowledgeable about the various safety regulations and coding requirements involved with gas fireplaces.
  • Optimal Performance: No one likes a fireplace that underperforms. Regular maintenance and servicing by someone who knows how to service all the parts and pieces helps keep your fireplace operating at its best and most efficient.
  • Maintain Warranty: Many gas fireplaces come with a manufacturer warranty that requires professional servicing to remain valid. Protect your investment!
  • Troubleshooting & Repairs: It takes someone with proper knowledge and skills to diagnose and fix gas fireplace problems. There may even be times you didn’t know there was a problem until your chimney technician points it out.
  • Expert Knowledge & Advice: A certified chimney technician can offer valuable advice and recommendations regarding the operation, maintenance, and safety of your gas fireplace or gas insert. They are a much more reliable source than trying to Google your way to a solution.

Attempting DIY gas fireplace repairs without the necessary knowledge and certification can not only pose serious risks to your safety and property, but may also lead to costly mistakes that could have been avoided.

When in doubt, give us a call at 865-448-4815 or reach out online now.

Who Do You Call to Service a Gas Fireplace? Ashbusters Chimney Service Can Help

If you’re having any issues with your gas appliance – whether it’s trouble with ignition, irregular flames, unusual odors, or any other concerns – don’t hesitate to reach out to our experienced team of professionals here at Ashbusters Chimney Service of Knoxville. We’ll come out quickly to figure out what’s going on, and find out what needs to be done in order to restore your system back to its peak performance and condition.

Of course, you don’t have to wait for a problem to spring up to give us a call. By scheduling an annual inspection and service of your gas appliance – which is recommended by the National Fire Protection Association (NFPA) and the CSIA – you can prevent problems and keep everything in tip-top shape, season after season.

Call Today

When you choose Ashbusters Chimney Service of Knoxville, you’re not just getting top-notch service… You’re also getting the peace of mind you deserve. You can rest assured your gas fireplace or appliance is in the hands of certified professionals who are dedicated to your safety, comfort, and satisfaction.

With our commitment to excellence, extensive knowledge in our industry, and our commitment to hold ourselves to the highest safety standards, we are here to ensure that your gas fireplace operates flawlessly and efficiently every time you turn it on.

So give us a call today at 865-448-4815 or conveniently schedule an appointment online. We are happy to help!


We include dryer vent cleaning as part of our chimney and dryer services because it is another way we can help reduce the risk of home fires and carbon monoxide poisoning.